Holiday Closure: Our corporate office, call center, and financial centers will close at 1 p.m. on Tuesday, December 31, and be closed on Wednesday, January 1, in observance of New Year’s Eve and New Year’s Day. We look forward to serving you during regularly scheduled hours on Thursday, January 2.

Scam Alert! We've been notified by our members that imposters are spoofing our phone number and are asking for personal information. As a reminder, we will NEVER call asking you to disclose confidential information. Please send us a secure message via Digital Banking if you have any questions.

We apologize for the long hold times. You may access your account balance(s), transfer funds, and make payments via Digital Banking and the Firstmark App. You can also leave us a call back number to avoid the wait or send us a secure message via Digital Banking. We appreciate your patience, and as always, thank you for your membership.

CARES Act Provides Financial Relief to Student Loan Borrowers

Americans are increasingly feeling the impact of the coronavirus, both on their everyday lives and their financial well-being. Here’s some information from the Consumer Financial Protection Bureau (CFPB) to help student loan borrowers navigate during this crisis.

A new federal law, also known as the Coronavirus Aid, Relief and Economic Security (CARES) Act, provides automatic suspension of principal and interest payments on federally-held student loans through September 30, 2020.

What this means to you:

Student loan borrowers do not have to apply.
The interest rate was set to 0% as of March 13.
These suspended payments will count towards any student loan forgiveness program.

Learn more

Back to Newsroom