FAQs

Online Statements will show monthly account activity through the last week day of each month.

Due to the many different possible monitor settings, Adobe Acrobat Reader PDF format ensures that each member will be able to view their statement in a consistent manner. In order to ensure that the data lines up properly in columns under the appropriate headings, we use PDF as the delivery vehicle. HTML format would not provide the same level of consistency.

Yes, unless the day you sign-up is on the 30th or 31st and those days fall late on a Friday afternoon or on a weekend.

You will not receive your statements via email, just a notice letting you know your statement is available online. You must log into online banking to view you statements.

You can enroll for Online Statements the same day of opening your account(s).

Once you have been registered for Online Statements for 18 months, you will have accumulated 18 monthly Online Statements in our system. You may view them at any time. We recommend that you save them to your computer, a disk/cd, or print them out and keep them so that you will have a history of statements from as far back as you would like

No. You will need to sign back up and opt out of paper statements. Once back on, your statement history for up to 18 months will be available.

Mobile App

• Log into Online Banking
• Click on Menu
• Click on the Person icon in the upper left-hand side of the screen
• Update Personal Details
• Click on Save Changes

Desktop

• Log into Online Banking
• Click on the Person icon in the upper right-hand side of the screen
• Click on Profiles
• Update Personal Details
• Click on Save Changes

Yes. After you discontinue Online Statements, we will automatically begin sending you paper statements for the following month, and we will begin applying the paper statement fee to your account.

No. Once you sign up for Online Statements, you will no longer receive paper statements. You may discontinue Online Statements at any time. If you discontinue online statements, paper statements will resume the following month, and a monthly paper statement fee will be assessed to your account.

No. You must register for Online Bill Pay.

Inside Online Banking, go to Documents and Statements in the navigation menu. Inside the app, click on the Menu Icon, click on More, click on Documents and Statements. You will be directed to your Online Statements.

Inside Online Banking, go to Documents and Statements in the navigation menu. Inside the app, click on the Menu Icon, click on More, click on Documents and Statements. You will be provided the terms and conditions and must accept in order to receive online statements.

You can view your statement online through our website 24/7 using a secure login. This is a safe and secure way of accessing your account statement information and is available on the third business day of the month.

• Free Service to membersView your past 18 statements
• Have an email alert sent when your statement is ready