Dear Members,
For almost a decade, Firstmark has been proud to serve the Fredericksburg area and to engage the community through various outreach events. The town’s appeal and Hill Country charm certainly draws a crowd, and for those of you who call it home, I can imagine how special that must be. Since 2015, our staff has been honored to serve members who frequent the branch, and we want to express our appreciation for allowing us the opportunity to do so.
The right business decisions are not always the easiest to announce to our members who enjoy the convenience of their neighborhood branch. As you would expect from our management team and the Board of Directors, we consistently review the performance of our branch network to ensure each location is supporting local members effectively, bringing in new members, and remaining profitable for the benefit of the entire membership. While we have worked diligently to improve the financial performance over the last nine years, the branch has unfortunately remained unprofitable year-over-year. We have therefore made the difficult decision to permanently close our Fredericksburg location, and our final day of service will be Friday, September 13, 2024.
As we announce this change, our commitment to serve you remains the same. We offer three options to support our members remotely: digital banking, our call center, and SmartCall – bringing the credit union to you, on your time, and in the comfort of your home, office, or classroom. I’ll begin by highlighting our digital banking app available 24/7, which truly serves as a mobile branch available when you need it. Any transaction you currently perform in the branch can be accomplished through the app, such as making a payment, wiring funds, depositing a check, or transferring funds from one account to another. Please visit our digital banking webpage to learn how to get the app, explore its available features, and review answers to frequently asked questions.
Furthermore, if you need personal support by phone to complete your banking transactions, our call center is available Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 9 a.m. to 4 p.m. And finally, we offer SmartCall, our self-service phone line available 24/7, making it easy to check your account balance, monitor recent transactions, transfer funds between accounts, and make loan payments. If you need assistance or have questions about the digital banking app or SmartCall, please call (210) 442-0100, and one of our friendly team members will be happy to help.
With the unwelcomed news of a branch closure comes an opportunity to serve you in new ways. On behalf of our team, thank you for your membership, and we stand ready to support you through this transition.
Sincerely,
Gregg Thorne
Interim President/CEO