Revised ATM Service Hours & Accessing Cash

Dear Members,

There have been unfortunate ATM jackpotting events happening across our country orchestrated by criminal rings who are using malware to infiltrate ATM machines that then dispense thousands of dollars in cash. Unfortunately, these rings have targeted Firstmark ATM machines over the past week, stealing thousands of dollars from the credit union. We are actively working with law enforcement regarding this issue.

In the meantime, to protect ourselves against this targeted crime, and to give ourselves time to add additional layers of protection to our network of machines, we will be turning off all Firstmark ATMs located at all twelve (12) financial centers, effective today and over the weekend, beginning at 5:30 p.m. on Friday, March 14, and ending at 8:00 a.m. on Monday, March 17.

It is important for our members to know that their account funds are safe and that our members’ personal identification information, debit card information, and account information has not in any way been compromised.

Revised ATM Hours of Operation

Beginning Monday March 17, all Firstmark ATMs will be active Monday – Friday from 8:00 a.m. to 5:30 p.m., and on Saturday from 9:00 a.m. to 1:00 p.m. The machines will be off and unavailable Monday – Friday from 5:30 p.m. to 8:00 a.m. and on Saturday after 1:00 p.m. until further notice.

Quoting a recent press release issued by the United States Department of Justice, “ATM jackpotting is the exploitation of physical and software vulnerabilities in ATMs that result in the machines dispensing cash to unauthorized fraudsters. Typically, during ATM jackpotting events one or two people use a key to access the inside of an ATM to install a foreign device that allows a hacker to assume control of the ATM. After the ATM is compromised, groups of individuals arrive at the ATM to conduct transactions and the ATM dispenses its cash reserves, which are untethered to any bank account.”

How to Access Cash 

For in-person assistance, please stop by any one of our locations during our weekly hours of operation, Monday – Friday, from 9:00 a.m. to 5:30 p.m. As a reminder, La Vernia, New Braunfels, Legacy, Culebra, Mission, Jefferson, Huebner, and O’Connor financial centers offer Saturday hours from 9:00 a.m. to 1:00 p.m.

Please feel free to use non-Firstmark ATMs within the local service area during our ATM blackout times, and we are happy to reimburse our members up to two (2) foreign ATM usage fees per week. The refunds will take place automatically and will be reflected on your monthly statement. You may also access cash from your neighborhood grocery store, drug store, or others who offer cash back options at the point of your purchase.

We apologize for any inconvenience these protective measures will cause; however, we must take prudent action to protect Firstmark from additional loss. Should you have any questions, our call center and retail locations are ready to assist.

Sincerely,

Firstmark Credit Union