Holiday Closure: Our corporate office, call center, and financial centers will be closed Tuesday, December 24, and Wednesday, December 25, in observance of Christmas Eve and Christmas Day. We look forward to serving you during regularly scheduled hours on Thursday, December 26.
Scam Alert! We've been notified by our members that imposters are spoofing our phone number and are asking for personal information. As a reminder, we will NEVER call asking you to disclose confidential information. Please send us a secure message via Digital Banking if you have any questions.
We apologize for the long hold times. You may access your account balance(s), transfer funds, and make payments via Digital Banking and the Firstmark App. You can also leave us a call back number to avoid the wait or send us a secure message via Digital Banking. We appreciate your patience, and as always, thank you for your membership.
The FTC worked with AARP to create a series of videos about imposter scams – including robocalls, IRS imposters and Medicare scams. While the videos are aimed at older Asian Americans and Pacific Islanders, the tips apply to everyone. For three Fridays, we’ve highlighted these videos: first Medicare scams, then IRS imposters, and now robocalls.
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To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiaries:
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
